Refund policy

Refund & Return Policy – Oliva Mode

At Oliva Mode, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, you may request a return in accordance with the policy below.

Return Period
You have 30 days from the date of receiving your order to return an item.

Items must be returned in their original condition, unworn, unused, and — where applicable — with the original tags attached.

How to Start a Return
To register your return, please contact our customer service team by email:

Email: info@olivamode.com

Please include your order number and the reason for your return. Our team will provide you with further return instructions.

Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item received is defective or incorrect.

Refunds
Once we have received and inspected your returned item, your refund will be processed within 10 business days. The purchase amount will be refunded via the original payment method used at checkout.

Please note that the time required for a returned item to reach our facility may vary depending on the customer's location and the shipping carrier. The refund will be processed after the returned item has been received and inspected.

Exchanges
We accept exchanges for a different size or color of the same item, subject to availability. If you would like to request an exchange, please contact customer service before returning your item.

Order Cancellation
Orders can be cancelled within 1 hour of being placed. After this period, orders may already be processed and can no longer be cancelled.

Contact Information:

This online store is operated by: Oliva mode, GB-Group

Company address: Keizersgracht 452, 1016 GD Amsterdam

Chamber of Commerce (KVK): 99989522

Vat Number: NL869216922B01

Email: info@olivamode.com

Phone number: +31 6 15175130

Customer Service: Our Customer Service is available Monday to Friday, from 9:00 AM to 5:00 PM (CET/CEST). Our team aims to respond to all inquiries within 24 hours on business days.